{"id":7441,"date":"2023-01-15T22:50:55","date_gmt":"2023-01-16T03:50:55","guid":{"rendered":"https:\/\/hsdp.gov.co\/portal\/?page_id=7441"},"modified":"2025-11-15T14:42:34","modified_gmt":"2025-11-15T19:42:34","slug":"pqrsdf","status":"publish","type":"page","link":"https:\/\/hsdp.gov.co\/portal\/pqrsdf\/","title":{"rendered":"PQRSDF"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-1452840920\">\n\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\"  >\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(15, 156, 191);\">CANALES DE ATENCI\u00d3N<\/span><b><\/b><\/h3><\/div><!-- .section-title -->\n\n<p data-start=\"83\" data-end=\"199\">Para la recepci\u00f3n de Peticiones, Quejas, Reclamos, Sugerencias, Denuncia y Felicitaciones.<\/p>\n<p data-start=\"201\" data-end=\"370\">Para la E.S.E Hospital San Juan de Dios de Pamplona es importante que los usuarios identifiquen qu\u00e9 tipo de solicitud desean interponer, teniendo en cuenta lo siguiente:<\/p>\n\n<\/div><\/div>\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_448352264\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"574\" src=\"https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.23.34-PM-1400x788.jpeg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.23.34-PM-1400x788.jpeg 1400w, https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.23.34-PM-711x400.jpeg 711w, https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.23.34-PM-768x432.jpeg 768w, https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.23.34-PM-1536x864.jpeg 1536w, https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.23.34-PM.jpeg 1600w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_448352264 {\n  width: 93%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n<\/div><\/div>\n\n<\/div>\n<div class=\"row\"  id=\"row-218718534\">\n\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(15, 156, 191);\">PETICI\u00d3N<\/span><b><\/b><\/h3><\/div><!-- .section-title -->\n\n<p>Solicitud para recibir informaci\u00f3n, orientaci\u00f3n o ayuda de la instituci\u00f3n frente a una necesidad o servicio.<\/p>\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(15, 156, 191);\">QUEJA<\/span><b><\/b><\/h3><\/div><!-- .section-title -->\n\n<p>Expresi\u00f3n de inconformidad por la atenci\u00f3n o el comportamiento de un funcionario del Hospital.<\/p>\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(15, 156, 191);\">RECLAMO<\/span><b><\/b><\/h3><\/div><!-- .section-title -->\n\n<p>Manifestaci\u00f3n por un servicio prestado de manera inadecuada o por la vulneraci\u00f3n de un derecho en salud.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n<div class=\"row\"  id=\"row-629362133\">\n\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(15, 156, 191);\">SUGERENCIA<\/span><b><\/b><\/h3><\/div><!-- .section-title -->\n\n<p>Propuesta o idea para mejorar los servicios o la gesti\u00f3n del Hospital.<\/p>\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(15, 156, 191);\">DENUNCIA<\/span><b><\/b><\/h3><\/div><!-- .section-title -->\n\n<p>Comunicaci\u00f3n sobre una posible falta o conducta irregular de un funcionario o prestador de servicios.<\/p>\n\n<\/div><\/div>\n<div class=\"col medium-4 small-12 large-4\"  ><div class=\"col-inner\"  >\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(15, 156, 191);\">FELICITACI\u00d3N<\/span><b><\/b><\/h3><\/div><!-- .section-title -->\n\n<p>Expresi\u00f3n de agradecimiento o satisfacci\u00f3n por la atenci\u00f3n o servicio recibido.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n<div class=\"row\"  id=\"row-1232553531\">\n\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_540736698\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"574\" src=\"https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.31.53-PM-1400x788.jpeg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.31.53-PM-1400x788.jpeg 1400w, https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.31.53-PM-711x400.jpeg 711w, https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.31.53-PM-768x432.jpeg 768w, https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.31.53-PM-1536x864.jpeg 1536w, https:\/\/hsdp.gov.co\/portal\/wp-content\/uploads\/2025\/11\/WhatsApp-Image-2025-11-15-at-2.31.53-PM.jpeg 1600w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_540736698 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n<\/div><\/div>\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\"  >\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-bold\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(15, 156, 191);\">IMPORTANTE<\/span><b><\/b><\/h3><\/div><!-- .section-title -->\n\n<p>La E.S.E. Hospital San Juan de Dios de Pamplona, tiene disponible para todos los usuarios los siguientes canales de atenci\u00f3n para la recepci\u00f3n de PQRSDF. Permitiendo de esta manera una comunicaci\u00f3n clara y efectiva con la instituci\u00f3n, garantizando que sus PQRSDF sean tramitados de forma adecuada y oportuna. Esto fortalece la transparencia, mejora la calidad del servicio y contribuye a una atenci\u00f3n humanizada que responde a las necesidades reales de la comunidad.<\/p>\n\n<\/div><\/div>\n\n<\/div>\n<div class=\"row\"  id=\"row-2017555529\">\n\n<div class=\"col medium-3 small-6 large-3\"  ><div class=\"col-inner\"  >\n\n<a class=\"button primary expand\"  style=\"border-radius:99px;\">\n    <span>canal presencial<\/span>\n  <\/a>\n\n\n<ul>\n<li>Oficina de Informaci\u00f3n y Atenci\u00f3n al Usuario (SIAU).<\/li>\n<li>Ventanilla \u00danica de Radicaci\u00f3n.<\/li>\n<\/ul>\n\n<\/div><\/div>\n<div class=\"col medium-3 small-6 large-3\"  ><div class=\"col-inner\"  >\n\n<a class=\"button primary expand\"  style=\"border-radius:99px;\">\n    <span>canal escrito<\/span>\n  <\/a>\n\n\n<p>Buzones de sugerencias dispuestos en cada servicio del Hospital y el las sedes Integradas.<\/p>\n\n<\/div><\/div>\n<div class=\"col medium-3 small-6 large-3\"  ><div class=\"col-inner\"  >\n\n<a class=\"button primary expand\"  style=\"border-radius:99px;\">\n    <span>canal telef\u00f3nico<\/span>\n  <\/a>\n\n\n<p>3204330352<\/p>\n\n<\/div><\/div>\n<div class=\"col medium-3 small-6 large-3\"  ><div class=\"col-inner\"  >\n\n<a class=\"button primary expand\"  style=\"border-radius:99px;\">\n    <span>canal virtual<\/span>\n  <\/a>\n\n\n<p><a href=\"https:\/\/siep-esepamplona.com\/siepdocpqr\/pqr_pamplona\/\">Haz click aqu\u00ed para ingresar al Sistema PQRDSF<\/a><\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/hsdp.gov.co\/portal\/wp-json\/wp\/v2\/pages\/7441"}],"collection":[{"href":"https:\/\/hsdp.gov.co\/portal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hsdp.gov.co\/portal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hsdp.gov.co\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hsdp.gov.co\/portal\/wp-json\/wp\/v2\/comments?post=7441"}],"version-history":[{"count":10,"href":"https:\/\/hsdp.gov.co\/portal\/wp-json\/wp\/v2\/pages\/7441\/revisions"}],"predecessor-version":[{"id":14039,"href":"https:\/\/hsdp.gov.co\/portal\/wp-json\/wp\/v2\/pages\/7441\/revisions\/14039"}],"wp:attachment":[{"href":"https:\/\/hsdp.gov.co\/portal\/wp-json\/wp\/v2\/media?parent=7441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}